{"id":11,"date":"2026-06-20T00:03:12","date_gmt":"2026-06-20T00:03:12","guid":{"rendered":"https:\/\/themidnightlumbercompany.online\/shop\/?page_id=11"},"modified":"2026-06-20T00:09:25","modified_gmt":"2026-06-20T00:09:25","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/themidnightlumbercompany.online\/shop\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49e8512a e-flex e-con-boxed e-con e-parent\" data-id=\"49e8512a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-668040fb elementor-widget elementor-widget-text-editor\" data-id=\"668040fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<div>\n<p>All products sold through our website are made to order and produced specifically for each customer upon purchase. <br \/><em><strong>Because of this, we do not accept returns, exchanges, or refunds for any reason other than a verified manufacturing defect.<\/strong><\/em><\/p>\n<p>This includes, but is not limited to:<\/p>\n<ul>\n<li>Change of mind<\/li>\n<li>Incorrect product selection<\/li>\n<li>Buyer&#8217;s remorse<\/li>\n<li>Preference changes<\/li>\n<li>Sizing issues (where applicable)<\/li>\n<li>Delays caused by shipping carriers<\/li>\n<\/ul>\n<h3>Manufacturing Defects<\/h3>\n<p>If you believe your item has a manufacturing defect, please contact us within 7 days of receiving your order at <a href=\"mailto:themlc.theband@gmail.com\">themlc.theband@gmail.com<\/a>.<\/p>\n<p>To help us assess your claim, please provide:<\/p>\n<ul>\n<li>Your order number<\/li>\n<li>A description of the defect<\/li>\n<li>Clear photographs showing the issue<\/li>\n<\/ul>\n<p>Once your claim has been reviewed, we will notify you of the outcome. If a manufacturing defect is confirmed, we may, at our discretion:<\/p>\n<ul>\n<li>Repair the item;<\/li>\n<li>Replace the item; or<\/li>\n<li>Issue a refund to the original method of payment.<\/li>\n<\/ul>\n<h3>Non-Defective Items<\/h3>\n<p>As all products are made to order, we cannot accept returns, exchanges, or refunds for items that are:<\/p>\n<ul>\n<li>Unwanted<\/li>\n<li>Ordered in error<\/li>\n<li>No longer needed<\/li>\n<li>Different from customer expectations where the product matches the description provided on our website<\/li>\n<\/ul>\n<h3>Shipping Damage<\/h3>\n<p>If your order arrives damaged during shipping, please contact the carrier to initiate a claim. Also please advise us within 7 days of delivery and provide photographs of the packaging and damaged item. We will work with you to determine an appropriate resolution.<\/p>\n<h3>Sale Items<\/h3>\n<p>Sale, clearance, and promotional items are subject to the same made-to-order policy and are not eligible for return, exchange, or refund except in cases of verified manufacturing defects.<\/p>\n<h3>Contact Us<\/h3>\n<p>If you have questions regarding this policy or need to report a manufacturing defect, please contact us at <a href=\"mailto:themlc.theband@gmail.com\">themlc.theband@gmail.com<\/a>.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overview All products sold through our website are made to order and produced specifically for each customer upon purchase. Because of this, we do not accept returns, exchanges, or refunds for any reason other than a verified manufacturing defect. This includes, but is not limited to: Change of mind Incorrect product selection Buyer&#8217;s remorse Preference [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":3,"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":1419,"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/pages\/11\/revisions\/1419"}],"wp:attachment":[{"href":"https:\/\/themidnightlumbercompany.online\/shop\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}